TurnPoint Pay Customers unable to access platform

Incident Report for TurnPoint Software

Resolved

This incident has been resolved.

Posted Oct 22, 2024 - 12:52 AEDT

Update

We are continuing to monitor for any further issues.

Posted Oct 22, 2024 - 12:20 AEDT

Monitoring

Our upstream provider has confirmed this issue has been resolved.

We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes.

Thank you for your continued patience, this page will be updated in 30 minutes.

Posted Oct 22, 2024 - 12:20 AEDT

Update

Our engineers continue to work closely with the upstream provider.

We will provide another update within 30 minutes.

Thank you for your patience.

Posted Oct 22, 2024 - 11:45 AEDT

Update

We continue to investigate the issue and are working with upstream third-party providers to resolve.

We apologise for the continued disruption.

Posted Oct 22, 2024 - 10:52 AEDT

Update

We are continuing to work on a fix for this issue

Posted Oct 22, 2024 - 10:33 AEDT

Update

Whilst we have isolated root cause, our engineers are still working with a third party to resolve.

We apologise for the ongoing inconvenience and will update this status in 30 minutes.

Thank you for your patience.

Posted Oct 22, 2024 - 09:56 AEDT

Update

We are continuing to work on a fix for this issue

Posted Oct 22, 2024 - 09:08 AEDT

Identified

Our engineers have identified the issue and are currently working on resolution.

Thank you for your continued patience.

Posted Oct 22, 2024 - 08:42 AEDT

This incident affected: TurnPoint Pay.