All Systems Operational

About This Site

Welcome to the Status page for TurnPoint software's different products.

Uptime over the past 90 days. View historical uptime.
TurnPoint Assist Operational
90 days ago
99.99 % uptime
Today
TurnPoint Pay Operational
90 days ago
99.56 % uptime
Today
Your Care Portal Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024
TurnPoint Pay Customers unable to access platform
Resolved - This incident has been resolved.
Oct 22, 12:52 AEDT
Update - We are continuing to monitor for any further issues.
Oct 22, 12:20 AEDT
Monitoring - Our upstream provider has confirmed this issue has been resolved.

We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes.

Thank you for your continued patience, this page will be updated in 30 minutes.
Oct 22, 12:20 AEDT
Update - Our engineers continue to work closely with the upstream provider.

We will provide another update within 30 minutes.

Thank you for your patience.
Oct 22, 11:45 AEDT
Update - We continue to investigate the issue and are working with upstream third-party providers to resolve.

We apologise for the continued disruption.
Oct 22, 10:52 AEDT
Update - We are continuing to work on a fix for this issue
Oct 22, 10:33 AEDT
Update - Whilst we have isolated root cause, our engineers are still working with a third party to resolve.

We apologise for the ongoing inconvenience and will update this status in 30 minutes.

Thank you for your patience.
Oct 22, 09:56 AEDT
Update - We are continuing to work on a fix for this issue
Oct 22, 09:08 AEDT
Identified - Our engineers have identified the issue and are currently working on resolution.

Thank you for your continued patience.
Oct 22, 08:42 AEDT
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
TurnPoint Assist Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 03:23 AEDT
Verifying - Verification is currently underway for the maintenance items.
Oct 9, 02:57 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:15 AEDT
Scheduled - As previously communicated, starting at 22:15 (10:15 pm) AEDT (Sydney/Melbourne) tonight we will be performing server maintenance that is scheduled to finish at 6:15am on the Wednesday the 9th of Oct 2024. However, we do anticipate for the maintenance to be finished and returned to normal by 2am AEDT.
During this time the system will be in READ ONLY mode. This mode will allow users to read data but not add notes or mark appointments as 'started' / 'completed' etc
Oct 8, 10:37 AEDT
Oct 8, 2024
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